FAQ

MONQ is the pioneer of the personal aromatherapy industry—we created the first personal and portable aromatherapy diffuser. We are a small but mighty company based in Nashville, where we handcraft all of our pure essential oil blends.

By blending ancient aromatherapy practices with modern technology, we have revolutionized the way that customers experience the benefits of essential oils. Our organic blends are expertly crafted by our aromatherapist—from our flagship blend Zen (frankincense, ylang-ylang, and sweet orange), to our fan-favorite Relieve (ginger, spikenard, and helichrysum), to our top-selling Cozy blend (cardamom, cinnamon, and vanilla)—we are so proud to have over 40,000 5-star reviews from our customers who have enjoyed our products.

MONQ is designed to provide aromatherapy anywhere.

That said, we strongly encourage you to communicate directly with your phyisican or other healthcare provider if you have any questions.

Users with asthma or similar pulmonary conditions, and pregnant or nursing women, should not use MONQ. Some of our blends contain essential oils that the National Association for Holistic Aromatherapy recommends avoiding while pregnant or breastfeeding.

Remember, MONQ should not be inhaled into the lungs.

If you believe that you have had an adverse reaction, of any nature, to any of MONQ's products, please determine if you need urgent healthcare, and address your immediate health needs. Then contact us at your earliest convenience by any of the following methods:

- Call 844.936.6667

- Visit our Contact Us page

- Click the Support Button found on many pages

- Email us at Support@MONQ.com

For more information, visit monq.com/safety.

MONQ personal aromatherapy diffusers are not intended for persons under 18 years of age. We do not wish to encourage the hand-to-mouth habit that may lead to unhealthy habits, such as smoking.

MONQ works through a specific breathing technique rooted in aromatherapy: place the mouthpiece gently between your lips, inhale the aromatic blend into your mouth (not your lungs), then exhale slowly through your nose. As the aromatic compounds pass through your nose during the exhale, they interact with your olfactory system - the part of your brain directly connected to mood and memory. This concentrated, on-demand delivery is more immediate than a room diffuser, which disperses the same oils passively into the air. Most people notice a shift within a few minutes.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

No. MONQ diffusers contain absolutely no nicotine, ever. Every MONQ diffuser is filled exclusively with essential oils - plant-derived aromatic compounds - and nothing else. There is no nicotine, no tobacco, no artificial flavoring, no propylene glycol, and no synthetic additives. MONQ's tagline - "No Nicotine Ever in MONQ Pens" - has been part of the brand since its founding in 2014.

MONQ was founded in 2014 by Dr. Eric Fishman, MD. Dr. Fishman, a physician, created MONQ as a way to bring the documented benefits of aromatherapy into a portable, on-demand format accessible to anyone, anywhere. The company is headquartered in Goodlettsville, Tennessee, and blends all products in the United States.

Yes - MONQ offers a CBD line that contains CBD isolate derived from American-grown hemp. MONQ CBD diffusers contain 0.0% THC and are non-intoxicating. The CBD used is pure isolate, meaning all other hemp compounds - including trace amounts of THC - are removed during processing. MONQ CBD products are available in the same blends as the original diffuser line and are clearly labeled. As with all MONQ products, the CBD line contains no nicotine and no synthetic additives.

Contains CBD isolate. 0.0% THC. Non-intoxicating. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

MONQ Aromatherapy Diffusers may be used by breathing in from the tube, or they can be used with an AirTip.

When using with an AirTip, you gently squeeze the AirTip and the fragrance molecules exit from the hole at the tip of the device and experience the fragrance in the olfactory bulb.

We recommend using 2-3 brisk squeezes for each use, 2-3 uses in sequence, between 2-3 times per day. When using this method we estimate that each of your MONQ diffusers will last two months.

No.

MONQ Bottled Blends should not be used to refill your Original diffuser. These essential oils are not eJuice!

For aromatherapy on the go, try one of our Original diffusers or MONQ R—a sustainable, portable, and rechargeable aromatherapy diffuser that uses Blend PODs to help you can experience your favorite blends anywhere.

We’re so excited for you to try MONQ R! Each device includes a FlipCase, reusable diffuser battery, and 3 interchangeable Blend PODs. The PODs can be changed by twisting them onto or off the diffuser battery.

Approximately 200 uses from each POD. When you buy a MONQ R device—each with three  Blend PODs—you get nearly 600 experiences of aromatherapy.

A fully charged diffuser battery will last approximately a week. Additionally, the FlipCase power pack is designed to keep the battery fully charged.

With Mix & Match, you choose your favorite color FlipCase and select any three Blend PODS.

To charge the diffuser, simply put it in the FlipCase, and the MONQ R case will charge the diffuser for you!

To charge the FlipCase, simply plug it into an electrical source using the provided USB charging cord. The light on the bottom of the MONQ R will light up when it is charging.

Yes. MONQ will guarantee the MONQ R device for six months after the purchase date. Please contact MONQ Happiness with questions about the device or guarantee.

Nearly all of our blends are available in Blend PODs, which are compatible with the MONQ R.

Original diffusers are not compatible with MONQ R.

No! We love our Original diffusers and know many of our customers do too! Original diffusers are perfect for trying out new blends. MONQ R is simply another, more sustainable option for our customers.

MONQ R was created to revolutionize the way you use aroatherapy—it’s rechargeable, reusable, responsible, and reinvented. There are lots of R’s in there, so MONQ R just seemed to fit!

Each MONQ R comes with 3 Blend PODs.

Want more? No problem! Blend PODs can be purchased individually!

Yes! The Blend PODS are recyclable.

You’re in luck! We have replacement Blend PODs that can be purchased on MONQ.com!