Thank you so much for choosing MONQ! We guarantee you will be satisfied with MONQ products or we will refund your purchase price or replace your product, at your discretion. Refunds and exchanges are offered within 30 days of your order being shipped only. To be eligible for a refund, please complete the form linked below and include it in your return shipment. All returns must include original packaging and be postmarked within 30 days of the original ship date.
Returns & Exchanges Form (PDF)
Our return address:
MONQ, LLC
ATTN: RETURNS
2600 Hart Street
Nashville, TN 37207
Please allow 5-7 business days for your return to be received at our Fulfillment Center. Once your package is received back at our facility, we will initiate a refund or exchange (whichever you requested) within 14-21 business days. If you requested a refund, it can take 3-5 business days to reflect on your statement. If you requested an exchange, please allow 24 hours for your new order to ship.
Please note: Customers are responsible for shipping costs. MONQ does not refund shipping and handling fees.
All returned orders totaling $100 or more must be returned in unused/unopened condition to qualify for compensation of any kind. We recommend that you consider using a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Returns & Exchanges Form (PDF)
Our return address:
MONQ, LLC
ATTN: RETURNS
2600 Hart Street
Nashville, TN 37207
Please allow 5-7 business days for your return to be received at our Fulfillment Center. Once your package is received back at our facility, we will initiate a refund or exchange (whichever you requested) within 14-21 business days. If you requested a refund, it can take 3-5 business days to reflect on your statement. If you requested an exchange, please allow 24 hours for your new order to ship.
Please note: Customers are responsible for shipping costs. MONQ does not refund shipping and handling fees.
All returned orders totaling $100 or more must be returned in unused/unopened condition to qualify for compensation of any kind. We recommend that you consider using a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.