MONQ Policies

Domestic Shipping
We offer free domestic shipping on orders of $69.00 and more. For orders less than $69.00, ground shipping is $5.00. Next day delivery is $25.00, and a 2-day delivery costs $20.00. Expedited1 orders received after 1:00 p.m. CST will be processed the following business day.

International Shipping
MONQ ships internationally to the UK & Ireland for $8, Canada for $15, and most other countries for $25. All international orders $99+ qualify for free shipping. Please note, all prices are in USD.

We encourage our customers to familiarize themselves with any applicable laws, regulations, or taxes that may affect the delivery of your order. MONQ does not assume responsibility for international shipments that are taxed, lost, held, or stopped by authorities in the receiving country.

A significant Value Added Tax (VAT) may be imposed by the United Kingdom and other receiving countries. While MONQ will gladly ship products to most countries worldwide, it is not uncommon for foreign countries to confiscate or refuse MONQ shipments. Countries, where this has occurred, include Brazil, Singapore, Turkey, and the United Arab Emirates. Please note: Customers choosing to ship MONQ products directly to those countries will be responsible for the purchase price of the order and all shipping charges. MONQ will not refund orders stopped by customs. If you suspect your MONQ shipment may be stopped by customs, we suggest shipping products to a friend in the United States.

MONQ is proud to serve customers worldwide. Due to increases in international fraud, all foreign transactions exceeding $500 are payable via bank wire transfer only. Please contact us for more information and thank you for being a valued MONQ customer!

1Expedited shipping is currently available for shipment in the contiguous US, only. 

We are confident you’ll love MONQ products as much as we do! That’s why we offer a 30-day no questions asked guarantee. When you reach out within 30 days of your order being shipped, we’ll issue a refund or send you a replacement item—your choice. Please view the Domestic and International Guarantee specifications below to learn more. Be advised that all orders will be reviewed and a return may be required before compensation can be processed. Visit the Returns & Exchanges portion of our policy page for return instructions.

To complete your return, we require a receipt, invoice number from, or other proof of purchase directly from MONQ, LLC. We encourage but do not compel our retail outlets to provide the same guarantee. If you have purchased your product from a retail location, please address your concerns directly with that retail outlet.

Domestically Shipped Orders (US & CA)
Product Satisfaction
In the event that a domestic customer is unsatisfied with their item(s) and reaches out within 30 days of their order being shipped, they shall have the option to receive either a refund (excluding the original shipping cost) or one (1) replacement order of equal value to the original. Return shipping costs must be paid by the customer. Should a customer choose to receive a replacement order, they cannot later request a refund for the original order, as each order will only be compensated one (1) time. All returns must include original packaging and be postmarked within 30 days of the original ship date.

Missing Orders/Product
In the event that a customer does not receive an order placed on and shipped domestically, MONQ will either reship or refund the order. If an order does not arrive within seven (7) USPS working days after the order was shipped, the customer must notify MONQ within 30 days of their order being shipped to qualify for compensation. MONQ will compensate—either by refund or reshipment—customers only once (1) per order. Please note: MONQ will not compensate customers for orders not received after the second attempt to ship.

In the event that an item(s) was missing from a domestically shipped order, and we are informed within 30 days of their order being shipped, the customer shall be sent the missing item(s) or be refunded the price of the item(s).

Defective Product
In the event that a customer receives a defective item(s) in a domestically shipped order and reaches out within 30 days of their order being shipped, the customer shall have the option to receive either a full refund or one (1) replacement order including an item(s) of equal value to the original. Return shipping costs shall be paid by the customer. Please note: customers will only be compensated once (1) per original order. All returns must include original packaging and be postmarked within 30 days of the original ship date.

Internationally Shipped Orders
Product Satisfaction
In the event that a customer is unsatisfied with their item(s) and reaches out within 30 days of their order being shipped, they shall be offered a refund (excluding the original shipping cost).  Return shipping costs must be paid by the customer. All returns must include original packaging and be postmarked within 30 days of the original ship date.

Missing Orders/Product
Customers who elect international shipping for a order but do not receive the order are eligible to receive a full refund. When an order does not arrive within 21 business days of the original ship date and the customer notifies MONQ within 30 days of their order being shipped, they qualify for a refund. No reshipments will be attempted for international orders. In the event that an item(s) is missing from an internationally shipped order, and we are informed within 30 days of your order being shipped, the customer may elect to receive a refund for the missing item(s) or store credit for the price of the item(s). Customers will be compensated one (1) time only per order. Therefore, refunds will not be issued following a store credit. Customers shipping items outside of the US are encouraged to order from a MONQ international distributor.

Defective Product
In the event that a defective item is received in an internationally shipped order and the customer contacts MONQ within 30 days of their order being shipped, the customer shall have the option of receiving a full refund for the item(s) or store credit for the price of the item(s). Return shipping costs must be paid by the customer, as MONQ is unable to generate international return shipping labels. MONQ does not assume responsibility for damages to packages shipped overseas. Customers will be compensated one (1) time only per order. Therefore, refunds will not be issued following a replacement. All returns must include original packaging and be postmarked within 30 days of the original ship date.

All Orders
All refunds are processed in US dollars using the original method of payment and can only be processed once. Please allow 3-5 business days for your refund to be reflected on your statement. In lieu of a refund, you may request a store credit for purchases made on

We usually ship within 24 business hours of receiving your order and always within 48 business hours of receiving your order. Please allow extra time for fulfillment on weekends and holidays. Transit time from that point is determined by the method of delivery chosen at checkout. Please review your order details carefully before placing your order. While we will make every attempt to assist you in editing order details prior to fulfilling the order, MONQ can not guarantee and is not responsible for incomplete or inaccurate customer-entered information (including but not limited to incorrect address information).

Late or missing refunds
If a refund does not reflect on your account in 3-5 business days, contact your credit card company or financial institution. It may take some time before your refund to be processed and posted. If the refund is still outstanding after contacting your credit card vendor and/or financial institution and waiting the allotted time for a refund to reflect on your account, please contact us at

MONQ subscriptions are available for most MONQ personal aromatherapy diffusers. In most instances, once you subscribe you will receive that product, or those products, on a monthly basis, until canceled. Your form of payment will similarly be charged for the purchase price of the subscription upon shipment each month. Please note that some coupon discounts and free shipping offers are applied only to the first shipment and not to subsequent shipments, and those terms will be clearly stated at the time of initial purchase.

You may cancel a subscription at any time by using any of the following methods:

  1. Cancel on (recommended)
    • Login to your account on
    • Go to the “My Account” section:
    • Click on the “Subscriptions” tab:
    • View the subscription you wish to cancel, by clicking on the ID or the “View” button
    • In the “Actions” row, click the “Cancel” button
  2. Cancel from PayPal
    • Login to account on
    • Click the gear icon in the upper-right to go to Settings
    • Click on the “Payments” tab
    • Click “Manage pre-approved payments” (
    • In the left column, select “Show active”
    • Find and click on the payment labeled “MONQ, LLC”
    • On the “Status” row, click “Cancel”
  3. Cancel from Amazon Pay
    • Go to
    • Click sign-in as Shoppers
    • In Account Activity, click “Merchant Agreements”
    • Find the subscription you want to cancel, and click “Details”
    • Under “Manage Merchant Agreement,” click “Cancel your agreement”

In the event that you have any issues with your subscription, please email and we will take care of you.

MONQ will not refund more than the three (3) most recent charges. Should you wish to receive a refund for more than the most recent payment, please return the new, unused, unopened product to MONQ, along with your name, and original subscription order number. Upon receipt and verification of the return in new and unused condition, a refund will be processed.

If you have any questions about our Subscription policy, please submit them on this page:

Thank you so much for choosing MONQ! We guarantee you will be satisfied with MONQ products or we will refund your purchase price or replace your product, at your discretion. Refunds and exchanges are offered within 30 days of your order being shipped only. To be eligible for a refund, please complete the form linked below and include it in your return shipment. All returns must include original packaging and be postmarked within 30 days of the original ship date.

Returns & Exchanges Form (PDF)

Our return address:
842 Conference Drive Suite 2
Goodlettsville, TN 37072

Please allow 5-7 business days for your return to be received at our fulfillment center. Once your package is received by MONQ, we will initiate a full refund or exchange (whichever you requested) within 2-3 business days. If you requested a refund, please allow 3-5 business days for the funds to reflect on your statement. If you requested an exchange, please allow 24 hours for your new order to ship.

Please note: Customers are responsible for shipping costs. MONQ does not refund shipping and handling fees.

We recommend that you consider using a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing: With your permission, we may send you emails about our store, new products, and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at or mailing us at:
842 Conference Drive Suite 2
Goodlettsville, TN 37072

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

If you choose a direct payment gateway to complete your purchase, then we store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read MONQ, LLC’s Terms of Service.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We use cookies as you traverse through our site.

By using this site, you represent that you are at least 18 years old or the age of majority in your state or province of residence, whichever is greater.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at:
Re: Privacy Compliance Officer
842 Conference Drive Suite 2
Goodlettsville, TN 37072

This website is operated by MONQ, LLC. Throughout the site, the terms “we”, “us” and “our” refer to MONQ, LLC. MONQ, LLC offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on GoDaddy, utilizing Woo Commerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We are not responsible for typographical errors, including errors in pricing, and will not deliver product purchased at obviously incorrect pricing.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service or Products (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right to substitute a similar product of a different color when inventory availability requires.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Certain content, products, and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall MONQ, LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless MONQ, LLC and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. If in our sole judgment you fail, or we suspect that you have failed to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Palm Beach County, Florida.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at


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